What is Imaxprinting.com standard turnaround time?

Turnaround time-also known as production turnaround time-varies by product, ranging from one to ten business days. Same-day production turnaround time is also available for some products. You should check the turnaround option for the specific product that interests you. In addition, you should check our site to ensure that your turnaround time will not be impacted by an upcoming holiday.

Turnaround time for your print job begins once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

If your job or proof is approved by 2 p.m. EST, turnaround time begins that business day. For example, a job for three-day turnaround that you approved by 2 p.m. EST Tuesday will be shipped out to you by end of business Friday.

How is turnaround determined?

Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof. Turnaround time does not begin upon placement of your order.

If your job or proof is approved by 2p.m. EST, turnaround time begins that business day. For example, a job with three-day turnaround that you approved by 1 p.m. Tuesday will be shipped out to you by end of business Friday.

Please note that Imaxprinting.com production facilities are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating turnaround time.

In addition, turnaround time does not include shipping time, and you should allow additional business days for delivery based on the shipping method you selected.

What can delay the start of turnaround time?

Turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins when we receive approval for your proof.

As a result, turnaround time can not begin if:
1. Your files haven't been submitted to Imax Printing
2. Your files are not print-ready

Approval for your proof (if applicable) has not been received by imaxprinting.com We will make every effort to notify you in a timely manner to begin turnaround time for your job. For example, if we identify during pre-flighting stage that your files are not print-ready, we will send you an "On Hold-Need Artwork" email notification.

Does turnaround time include the shipping time?

No. Turnaround time refers to our production turnaround time, which does not include shipping time. In addition, turnaround time for your print job begins calculating once your order has been placed and your print-ready files have been uploaded, attached and approved. If you ordered a proof, your turnaround begins calculating when we receive approval for your proof.